Digital Customer Service Representative - Bali Based

Join Biru Laut Abadi as a Digital Customer Service Representative and become the primary point of contact for our valued customers across multiple digital channels. In this dynamic role, you will play a crucial part in delivering exceptional customer experiences, leveraging your expertise in handling inquiries, resolving issues, and providing personalized support. Based in Badung, Bali, you'll be part of a team dedicated to enhancing customer satisfaction and driving our company's success.

As a Digital Customer Service Representative, you'll handle customer interactions through various digital platforms, including live chat, email, and social media. Your day will be filled with a mix of proactive and reactive tasks, ensuring that every customer query is addressed promptly and professionally. With Biru Laut Abadi's commitment to innovation and customer-centric values, you'll have the opportunity to grow and develop your skills in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries and complaints across multiple digital channels, including live chat, email, and social media.
• Provide exceptional customer service by offering solutions, troubleshooting issues, and ensuring customer satisfaction.
• Document and track customer interactions to maintain accurate records and improve future service delivery.
• Collaborate with the sales and marketing teams to gather feedback and address customer concerns.
• Stay updated with industry trends and best practices in customer service to continuously improve service quality.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Adhere to company policies and procedures to ensure consistent and high-quality service delivery.
• Contribute to the development of customer service strategies and initiatives.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a digital environment.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Proficiency in using customer service software such as Zendesk, Freshdesk, or similar tools.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Excellent problem-solving skills and a customer-centric approach.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or related fields is a plus.
• Familiarity with social media platforms and digital communication tools.

🛠️ Keahlian

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